ESTIMATE:  An estimate is a rough calculation of the cost to hire our cleaning service using the information we have been given.  Upon arrival and for the duration of the cleaning, if conditions are not what was expected, the total of the original estimate may change. We will be in touch to get approval before proceeding if changes need to be made.   Square footage, minimum cost, time, distance, specialty supplies, as well as some select services may be used when determining the estimate.  If you have a specific budget, it is helpful to have that information to do our best to work within it. The estimate given will be honored for 60 days. NOTE If floors are not optimally clean with our usual methods, we may suggest hand scrubbing which would be discussed before proceeding.

PAYMENT: Payment is expected upon completion of the mutually agreed services.  To be as convenient as possible we offer several forms of payment.  Our preferred method is Venmo.  We also accept Cash App, Pay Pal (additional fees apply), direct bank account transfer, cash or check.  Please issue checks to Prime Shine House Cleaning. Gratuity is always appreciated can be included in the total bill or given directly to the cleaners for a job well done.  We ask for a 3-hour minimum cleaning time per job.

PRODUCTS: Our clients have better things to do than worry about the details of restocking, maintaining or last-minute store runs for a forgotten cleaning supply.   Supplies are included with each cleaning.  For clients setting up routine service, we do ask that you provide 1 full roll of paper towels and trash bags.  Please have them available upon arrival to start the job.  Shopping is a separate service we can provide. Also, clients are responsible for providing any specialty products preferred for specialty stones and hard floors (i.e., marbles, bamboo). For sanitary reasons we ask that you provide a well-maintained toilet brush. 

If you prefer that we use your personal equipment which is required if the floors have been subjected to pet feces or urine or home subjected to heavy pet dander and fur.  Please ensure that it is working properly, clean and ready for use prior to our scheduled arrival   This includes a clean set of filters and hair and a clean brush roll.  If we must clean out the vacuum before it can be used our charges start at $50 for a vacuum maintenance service.  

ARRIVAL/FINISH TIME:  Please let us know your preferences for earliest arrival time and the latest possible finish time.  Please keep us informed if you have so we can adjust our route. If there is a possibility that we need to extend our time we will be in touch.  We start with a 1–3-hour window for the arrival time and entry/lock up instructions should be provided in advance. 

FIXTURES & SEALED SURFACES: It is assumed that all features and fixtures are working properly and surfaces are sealed which includes plumbing and all mirrors and light fixtures are secured. Please do inform us if there is anything that is not fastened, bolted, or properly secured i.e., glass shower doors and improperly attached wall décor.

CANCELLATION FEE: There is a $50 fee for same day cancellation before we arrive at the property.

LOCK OUT FFE: Upon arrival if we are locked out or unable to enter your home for any reason within 15 minutes of the at the agreed start time, a full-service rate will be incurred.  An additional fee will be assessed if we are locked out of a location outside of our service area.  Our preference for entry and exit is a door code provided by the client. 

VALUABLES: Any items of value sentimentally/monetarily/ irreplaceable or fragile are suggested to be safely stored or brought to our attention, which we may opt to skip over it.  It is our policy that if there is believed to be an item damaged by a cleaner, we must be notified within 24 hours upon completion of the cleaning.  We ask our staff to report any damage including photo documentation to us, who will and we will reach out to the client in a timely manner. 

COMMUNICATION & STAFF:  Any questions, concerns, additional work, changes, or other communication, kindly contact the owner, Sarah Martell directly @ 509-202-3895.  We welcome & encourage all feedback on our cleaning service.  Knowing exactly what was done right (or wrong) is an opportunity for growth and is the #1 factor in determining raises & bonuses.  

Anyone representing PRIME SHINE HOUSE CLEANING, LLC has been carefully screened via a 2-step interview process, background checked and trained to perform high quality professional cleaning. 

GUARANTEE: We guarantee you will be satisfied with the agreed upon services.  If at any time you are not, contact the owner within 24 hours of the completion of our cleaning for a no charge re-clean of the portion of the job what was missed.

PETS:  We truly love pets and appreciate your cooperation in assuring that all pets are safe and secure in a location that we will not be entering from our arrival and until we have vacated the property.  This requirement will ensure your home is cleaned in a timely fashion, avoids disruption and is for the safety of both cleaners and pets alike.  It is a client’s responsibility to make sure we are aware of any pets inside the home and any special requirements needed to safeguard them.  Routine clients please let us know if you get a new pet, we are not aware of before our next scheduled cleaning of your home.

PHYSICAL LIMITS: We require heavy furniture be moved before we arrive if you want it cleaned under or behind or climb on any ladders other than what we provide.

ENVIRONMENT:  If upon arrival or at any point during the cleaning we deem the space to be unsafe, we will have to decline the job or stop the job until conditions become acceptable to safely return.  You will be billed for any services performed such as animal or human waste, spiders, insects, rodents, mold, no electricity, heavy indoor odors, no running water or construction or partially completed taking place that is hindering us from safely doing our job. 

Human including diaper pails or animal waste, litter, vomit, blood, feces or likewise and it is not something we routinely cleanup and will be handled on a case-by-case basis.  This includes a strong smell of waste which is identified as a health hazard.  Cat litter boxes are to be freshly cleaned before we arrive, or we may not be able to complete the job.  A minimum of $200 added to the original quote when waste has been left in an area we have been hired to clean.

Please maintain a comfortable temperature indoors for the duration of the cleaning otherwise it will be deemed unsafe to start or continue the cleaning if temperature drastically changes during the cleaning.  We charge a $50 fee if we are forced to leave due to unsafe temperatures including too hot or too cold.  Remember a comfortable cleaner is a productive cleaner.

Additionally, we do not clean the following:  inside curio cabinets, shampoo carpets, chandeliers, wash entire walls or ceilings, exterior windows from top to bottom, remove paint or clean areas we cannot reach with the equipment we provide on the job